You can return your order but no later than 30 days from the date of receipt. Items should be returned new and unused.
How to Return Your Items
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Click here to access your order.
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Choose the order you want to return.
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Pack the items securely in their original, unused condition – ideally using the original packaging. Don’t forget to include the packing slip.
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Remove or cover any old shipping labels on the parcel...
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Print and clearly attach the new return label to the outside of the parcel.
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Drop off the parcel at your nearest parcel shop.
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Be sure to ask for a receipt – this serves as your proof of return.
Returns should be sent directly to the following address (we do not accept parcels sent cash on delivery):
Wollken Design UG
c/o Workbox
Triftstr. 37
13509 Berlin
Germany
Exchange
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our webshop after having returned the item.
Missing your return form? Download one right here.
Webshop returns
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.
As soon as we have received and accepted your return, the amount will be credited to the credit card used to originally purchase the items.
Please note that it can take up to 10 business days for the refund to appear in your account.
When returning an item, you are responsible for covering the return shipping costs and for making sure the product is securely wrapped to avoid damage in transit. The item remains your responsibility until it reaches us. We recommend using a tracked service and keeping the receipt, as we cannot accept responsibility for lost return shipments.
The customer/sender alone is responsible for sending back the goods to us on the listed return address.
Complaint
Have you experienced a problem with your item?
Please register your claim through our this form. You can describe the fault and upload photos – we’ll get back to you as soon as possible with a solution.
If your item is purchased in one of our partner stores or from one of our retail partners, please contact the place of purchase directly, and they will assist you further.
Please contact customer service at info@wollkenstudio.com or at +49 17661298275
If you have any questions regarding a delivery or a return/refund.
We are at your service from Monday – Friday: 13.00 – 16.00 and we are happy to help with any questions you may have. We strive to get back to you as quickly as possible, usually within 24 hours.