Cancel your order

If your order has not yet been dispatched, you can request a cancellation here. If it has already been dispatched, please visit our Returns page instead.

Have a Wollken account?

Sign in to your account, open the relevant order and select the cancellation option.

Ordered without an account?

Complete the form below using the email address you placed your order with. Please include your full name and order number so we can locate your order.

We’ll check whether your order can still be stopped before dispatch and email you with an update. Submitting the form does not confirm cancellation—please wait for our confirmation email.

Already dispatched?

Please visit our Returns page for instructions on returning your order.