We can answer your questions.

What materials does Wollken use?

Our first collection centres on Mongolian natural fibres, including yak wool. You’ll find the exact fibre composition on each product page.
How do I choose my size?

Check the measurements and fit notes on the product page. If you’re unsure, contact us—we’ll help you choose.
How should I care for my piece?

Care depends on its fibre composition. Follow the care label and the instructions on the product page. If you have a question, we’re happy to help.
Where do you deliver?

You’ll find our current delivery destinations, shipping costs and estimated delivery times on our Shipping page.
Can I return my order?

Please visit our Returns page for the return period, conditions and instructions. If you need assistance, contact us.
How can I contact you?

Visit our Contact page or reply to your order email. We’ll be happy to hear from you.

The thinking behind Wollken

Why does Wollken work exclusively with natural materials?

Because of how they feel to live in. Warmth, texture, softness—the sensation of something against your skin matters to us. So does the way it falls, moves and becomes familiar through wearing.
Does natural mean sustainable?

No. A natural fibre alone does not tell you how animals were cared for, how land was managed or how the material was processed.

Rather than call the fibre “sustainable” on that basis, we want to show you where it comes from, who supplies it and who works with it. We are also developing a Digital Product Passport system to make the information and records behind each piece accessible. more about our transparency->
What do you know about where your yak fibre comes from?

Our yak fibre comes from our co-founder’s relatives in rural Mongolia. Through family life and visits, we have seen how they care for their animals. But Mongolian premium fibres do not currently have independent certification of those traditional practices. 
What does transparency mean in practice?

Showing who is involved and explaining what they do, with their permission. Naming the people who supply and work with the fibre. Sharing their faces, their knowledge and the journey of the material.

Through a family connection, we work with a small factory in Ulaanbaatar and a spinner with twenty years of experience working with yak fibre. We have interviewed her about her work because we want you to hear from her.
Why do comfort and beauty matter so much to you?

We believe feeling good in what you wear is a form of self-respect. Comfort is not separate from beauty, and neither should be reserved for an occasion.

Walking to work, reading, travelling or spending an evening at home—these are much of what life is made of. What you wear through those moments deserves thought. A piece can be useful and still bring pleasure through its texture, colour and shape.
How does that belief shape your design?

We bring expressive colour into calm, considered forms. Sometimes one unexpected pairing is enough to make a simple piece feel personal.

Material, craftsmanship and creativity have to work together. We aspire to develop pieces that are interesting to look at, satisfying to touch and comfortable to use without damaging the root of that natural ressources.
What do you hope a Wollken piece becomes?

The value is in the experience of living with it.

Something you are glad to have close and reach every day and feel warmth and comfort. A scarf you grab for before leaving, a familiar layer while travelling, a texture you enjoy each time you wear it.